Questions, answered.
Nineteen of them, about going live, what happens on a call, your number, your data and billing. It is how the service works today, not how we hope it will.
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Getting started
What happens between "this looks useful" and your first answered call.
How long does it take to go live?
Most businesses are live within days. You build and hear your agent on this site in a couple of minutes, we then set up the real thing with your opening hours, the questions callers usually ask and where urgent calls should go, and you forward your number when you are happy with it.
What do you need from me?
Your opening hours, a short list of the things callers usually ask, where urgent or complex calls should be sent, and any booking calendar you already use. If you have a price list or policy document, send that too. There is nothing to install.
Do I need new phones or hardware?
No. The agent answers in the cloud. You either forward your existing number to it or use a dedicated number we give you. Your handsets and mobiles carry on exactly as they are.
Can I set everything up myself?
The demo on this site is self-service. The live service is set up with you by UK AI Group so that opening hours, transfers and bookings are configured correctly before real callers reach it. You then manage privacy, retention and access settings from your portal.
Calls and handover
What callers experience and what you get afterwards.
What happens on a call?
The agent answers with your greeting, works out what the caller needs, and either answers from your approved information, captures their details and message, or books an appointment. Every call ends with a written summary in your portal.
What about urgent calls?
You decide what counts as urgent and where those calls go. The agent can transfer a live call to a person or a department, and every call carries a handover line and a recommended next action so nobody has to re-read a transcript to know what to do.
What details does the agent capture?
Only the contact and enquiry details needed to act: name, phone, email, address where relevant, what the caller wanted, any appointment preference and a message. They appear on the call in your portal alongside the summary.
What will the agent not do?
It will not invent information, give advice outside what you have approved, or take a payment. When it is unsure, it takes a message and marks the call for follow-up.
Does it sound like a robot?
Listen for yourself in the sample calls on the homepage. Voices are natural UK voices and you choose the one that fits your business.
Your number
Keeping the number people already know.
Can I keep my existing number?
Yes. You forward your existing number to the agent, either all the time, only when you are busy, or only outside opening hours. Nothing about your advertised number changes.
Can you give me a new number instead?
Yes. Where forwarding is not suitable we provide a dedicated number for the agent to answer.
Can it answer only outside my opening hours?
Yes. Forwarding rules on your existing line decide when calls reach the agent, so it can cover evenings, weekends and busy periods while your team answers the rest.
Privacy and data
What is stored, for how long, and who can see it.
Are calls recorded?
Recordings and transcripts are held by the voice platform and fetched into your portal on demand; the portal itself does not keep copies. By default both are available for 30 days and you can shorten that, or switch access off, in your privacy settings.
How long is call data kept?
You control it. Retention periods for recordings, transcripts and captured caller details are set per business in the portal, and a nightly job removes anything past its period. Call history itself can be anonymised or deleted after a period you choose.
Who can see my calls?
Only logins linked to your business. Every workspace is isolated at the database level, and UK AI Group staff only view a customer workspace when supporting you, with those actions logged.
Are callers told they are speaking to an AI?
Yes, where you want them to be. You can enable a privacy notice in the greeting and edit its wording from your settings.
Billing
Simple, predictable and visible in your portal.
How is it priced?
A monthly plan that includes a number of call minutes, with a clearly stated per-minute rate if you go over. Your portal shows minutes used, the running estimate for the month and the rate that applies, so there are no surprises. TODO copy: add current plan prices once agreed.
Can I cap my spend?
Yes. A monthly usage cap can be set on your account. When it is reached, the agent stops taking new calls until you approve extra budget from the portal or the limit is changed, so a busy month never becomes an unexpected bill.
Are test calls charged?
No. Calls made during setup and testing are marked as tests. They appear in your call history but are never billed and never count against your included minutes.
Ask a person.
Tell us about your business and what you want callers to experience. We answer within one working day and, if you like, walk you through getting started.